Frequently Asked Questions (FAQ)

Got questions? We have the answers! If you don’t see the answer you’re looking for below, contact us here and we’ll get back to you ASAP!

All ticket purchases are final sale and non-refundable, however they are transferable. If you’re not able to make it, feel free to gift your tickets to a friend. Otherwise, email [email protected] a minimum of 48 hours before the tour date. With notice, we may be able to exchange your ticket for a different date/time or replace it with a gift certificate.

Tickets must be purchased ahead of time through our website to ensure there will be space for you in the tour group. Acceptable forms of payment include Mastercard, Visa, Discover card or American Express. You may purchase gift certificates or book a private party this way, though tickets for pre-scheduled public tours are also transferable.

Tours operate rain or shine and run following our calendar posted here. In rare instances of severe weather conditions, including lightning or ice storms, a tour may be rescheduled for your safety. We ask that all participants dress appropriately for the weather expected and wear comfortable footwear for walking. Walking times are listed along with each tour description for your convenience.

Depending on the tour, some smaller restaurants may not be able to accommodate wheelchairs. Please contact [email protected] at the time your ticket is purchased.

Please email  [email protected] at the time of ticket purchase to inform us of your specific dietary restriction. This information is imperative to ensure the safety of each tour guest. Gluten-free and vegetarian tasting menus can be arranged, but we cannot provide 100% vegan options at this time.

Each tour offers a different selection of menu items. In general, you will be provided with enough food to replace one meal and at least two beverages. The types of food vary to reflect our favourite selections in the touring area and may or may not include alcoholic beverages. For more details, see the relevant experience page. 

Children ages 6 – 12 are able to join the tour at a discounted price listed on the purchase page. If a child younger than 6 is accompanying you, they may join us free of charge. We just ask that you email [email protected] at the time of ticket purchase to inform us of the number of younger guests and whether or not you will have a stroller. Due to space restrictions, not all tour stops can accommodate strollers.

Yes! We encourage everyone to capture their most memorable tour moments and share their awesome photos and videos with us @tastesandtalestoronto. 

Yes. Restrooms are available at multiple locations throughout each tour.

Gratuities are greatly appreciated by all tour guides, although they are up to your discretion. The standard gratuity for the service industry in Toronto is 15 – 20%.

The ending point for some tours will be different than the starting point. However, we will send the exact address of the meeting point upon ticket purchase, along with the closest parking and public transit stops. At the end of the tour, we are happy to provide directions and ensure you will find wherever you need to go.

Every tour includes one to two beverages which vary depending on the tour selected. Beverage offerings range from water, coffee or tea, to alcoholic options including beer, wine and spirits. If there are alcoholic beverages on your tour, it will be listed on the tour page and we will require government issued photo ID.

Yes. We are happy to arrange private events. We simply ask that you email [email protected] with details such as your selected tour, class or customized event, number of guests, and any dietary restrictions we should know about. We will then contact you with pricing information based on your specific request.

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